Insurance Procedures

Q. What types of Auto Glass damage are covered by insurance?

 A. Auto glass damages from all causes are covered by insurance. Auto glass damage resulting from road hazards and vandalism is covered by the comprehensive section of your insurance, while damage caused by moving vehicle accidents is covered by the collision section. Insurance covers all the glass in your car, not just the windshield. 

Q. If I make an auto glass claim on my comprehensive coverage will my rates increase?

A. While only your insurer can answer this question for you, we have found that most insurers do not or cannot adjust an individual policy holder's rates because of comprehensive glass claims.

Q. Does the insurance company pay Bi County Windshield Repair or do I pay you and submit your bill to my insurer.

A. The insurer normally pays Bi County Windshield Repair directly. This saves you from having to pay us and wait for reimbursement .

Q. Should I call my insurer or Bi County Windshield Repair  first?

A. It is your choice. If you call Bi County Windshield  first, we will make your appointment, verify your insurance, and contact your insurer with one call. If you call your insurer first, your insurer will provide you with a process to adjust your claim.  You have the right to get your vehicle repaired by the repair company of your choice.  Bi County Windshield Repair  has agreed to accept insurance company pricing. If you want Bi County Windshield  Repair to perform your services, it will be necessary for to firmly request Bi County Windshield Repair.

Q. Which insurers waive comprehensive deductible when a windshield is repaired rather than replaced?

A. Most major insurers have programs to waive comprehensive deductibles for windshield repair. Please call Bi County Windshield Repair and we can confirm if your insurance company is a company that waives deductables.

Q. Is Bi County Windshield Repair  a "participating vendor" with all insurers?

A. Bi County Windshield Repair is a member of the Safelite Glass Network and the Lynx Glass Network. Most major insurance companies process their claims through one of these glass claims networks.  Bi County Windshield Repair has agreed to accept the pricing established by the networks. You must ask for Bi County Windshield Repair to repair your auto glass our you will be referred to another glass company.  Please insist on using Bi County Windshield Repair. The glass Network can look up Bi County Windshield Repair by using our phone number (631-451-7506)

  

 

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